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Frequently Asked Questions
Following are answers to frequently asked questions our clients have asked over time. If your question does not appear below, please contact us directly. What is Save On Support.com? How do you differ from the Sage MAS 500 support offered by Sage Software? How does using your online support save me money? Can you help me with basic accounting questions? Are you Certified Public Accountants? What accounting software do you support? Do you sell maintenance plans for Sage MAS 500 systems? Do you offer training sessions? Is training online or will you train on-site? Do you offer custom reports and custom programming? What other services do you offer? Does your work come with a money-back guarantee? What forms of payment do you accept? How do I get started? What is Save On Support.com? Save On Support.com is a breakthrough online accounting consulting help center for Sage MAS 500 users. Our trained accounting professionals are experts in Sage MAS 500 software and offer comprehensive support at a fraction of the cost. The Way We Connect. We use an advanced remote access technique to connect to your computer. This enables us to see everything on your computer monitor that you see in real-time. For example, when you type on your keyboard, our screen shows the identical movements of the cursor and screen changes, just as you see them. It's as if we were sitting right next to you! Please contact us for more details. How do you differ from the Sage MAS 500 support offered by Sage Software? We will try to support any version of Sage MAS 500 even if a version has been retired. We will answer any question about Sage MAS 500 covering technical support, training, Crystal Report® writing and customizations. We do not require our customers to be on a current ClientCare plan in order to use our services. Please contact us for more details. How does using your online support save me money? Our hourly rates are extremely competitive. Since our remote connection allows us to see everything on your screen, we are able to give you on-site advice at online prices. To hire an Sage MAS 500 consultant would cost you substantially more, yet the result would be the same as using the skilled professionals at Save On Support.com for your accounting software needs. Please contact us for more details. Can you help me with basic accounting questions? Absolutely. We have a long history of experience with accounting software, not only installation and training, but with practical usage and operations. Our trained consultants are users of all versions of the Sage MAS 500 accounting software systems. They are intimately familiar with the everyday questions a bookkeeper or office manager might encounter. Please contact us for more details. Are you Certified Public Accountants? No. We are accounting professionals who have extensive experience working as liaison between the client and CPA. You benefit because we are a Sage MAS 500 accounting software. Please contact us for more details. What accounting software do you support? Our consultants are dedicated to Sage MAS 500 software. We currently support: Sage MAS 500 In addition, we support other accounting software and related products and services, such as: Crystal Reports ® Conversions to and from Sage MAS 500 accounting software Software upgrades Please contact us for more details. Do you sell maintenance plans for Sage MAS 500 systems? Yes. We have a wide variety of maintenance plans with many flexible options to suit every budget. Our maintenance plans are designed to give the client peace of mind in knowing that any and all accounting software issues will be immediately addressed without additional costs. Please contact us for more details. Do you offer training sessions? Yes. We have an array of qualified consultants who specialize in accounting and Sage MAS 500 training. In addition, we provide training on Crystal Reports®. We provide affordable online training in a virtual classroom setting. Prices depend upon location and number of students. Please contact us for more details. Is training online or will you train on-site? We have both options available. Our online training represents a cost-effective way to get a comprehensive education on Sage MAS 500 software and other accounting-related products. For on-site training, we will supply a fully-certified trainer at your location who will provide either individual mentoring or formal classroom lessons. Please contact us for more details. Do you offer custom reports and custom programming? Yes. We staff Senior Programmer Analysts experienced with designing custom programs and reports, tailored to your specifications and business requirements. All work is fully tested prior to delivery and supported while in production. Please contact us for more details. What other services do you offer? We offer affiliate programs for website owners and e-commerce entrepreneurs. You can earn commissions by placing banner ads or links on your site that link to Save On Support.com. When customers make purchases that were funneled to our site via your site, you will get a percentage of the sale. It's a win-win program. Please contact us for more details. Does your work come with a money-back guarantee? Yes. Your investment in Save On Support.com is risk-free. All of our consulting work is protected by our 100% money-back guarantee.* It's Simple - If we cannot solve your Sage MAS 500 problem, you don't pay. Our years of experience have provided accounting resolutions to thousands of customers with excellent results. We welcome your challenging questions and look forward to supplying solid solutions. Money-back guarantee only applies to versions of the software currently supported by Sage MAS 500. Otherwise you will be billed regardless of the outcome. In order to be entitled to the 100% money back guarantee, customer must notify saveonsupport.com within the first hour of service that they wish to receive their money back. After 1 hour of service has been provided, customer is not entitled to receive their money back as the 100% money back guarantee is no longer applicable. Please contact us for more details. What forms of payment do you accept? Using a secured Internet gateway, we accept all major credit cards, including: Visa Mastercard American Express Discover Debit cards Please contact us for more details. How do I get started? Simply select the appropriate pricing plan from our secure ordering form and you will be ready to receive service immediately. Or, call our toll-free number (888) 808-0776 and speak to a live consultant with your credit card information handy. Please contact us for more details.

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